real time
Customer Feedback System
Every business and organization is concerned to gather feedback from customers related to their products or services, opinion about the business, customer journey experience or other aspects of business. There are numerous ways to get customer feedback such as email and online surveys, customer feedback opinion forms or IVR call ratings. Since efficient customer service is an imperative factor in the growth of businesses there has to be better and efficient mechanisms of getting customer feedback.
RSI Customer Feedback System is a real time feedback of customers that can be taken while the customer is being served on a counter, with a teller, waiting for their turn to be served or post service feedback using mobile app.
It is a digital customer feedback system with special touch screen devices that can be installed on a counter, entrance of the premises or in the waiting areas of the customers. A short, quick and graphical interface on the touch screen, typically do not require much of effort from the customer to leave feedback while being server by a teller in a bank or service desk in a customer services department. The colorful emoticons make it easier and eye catchy for the users to choose their satisfaction level with the customer journey.
Customer Feedback
Collect the feedback of customers using the touch screen devices. Perhaps there are numerous ways to get the feedback though certain ways to get the feedback are necessary. Such as;
Rating
The classical IVR ratings that are taken over the phone – can also be taken with the customers available in premises by using touch screen customer feedback units. Questions such as choose customer satisfaction level on a scale of 1 to 5 ratings can be answered with a graphical interface.
Reaction
Emoticons are one of the useful mechanisms to understand customer reaction on a service level as Emojis are colorful and eye-catchy. Customers can quickly understand and choose the reaction by finding a suitable emoticon as per their experience of service provided.
Suggestions
Along with customer rating and reaction, suggestions of customers also play a vital role for the decision makers to understand the facilities that might be lacking to a particular or group of customers. The suggestion can be provided with a soft keyboard on touch screen customer feedback device.
Reporting
Any response of customer in to customer feedback system will help managers and decision makers to generate reports from the system to assess and analyze the problematic areas.
Perfomance
Such reporting can directly and indirectly influence the performance of the employees and can create a level of competition in between employees. Competition is always healthy which eventually brings the customers service level faster, quicker and better.
Analytics
Detailed analytical assessment of customer journey can be retrieved from the reporting of the customer feedback system. Managers can use this analytical data to bring minor to major changes which may help business to grow and customer service to shine.
Handling
Customer handling is a tedious task. Every customer is different from other customer and at times it is imperative to keep a customer happy. Detailed reporting can only help managers understand different types of customers and their needs to keep them happy pre or post service.
Engaging customer experience
With every device
Drive down the road or walk into a restaurant or head to an airport or go to school – you will find digital signage everywhere but we have to pay to have our advertisement occupy a time slot
