get customer served with
mobile app & website
In the age of internet and technology where every organization is aiming at providing their services through internet that is called “E Services”. Corporate are moving towards E Services with an objective to provide their services with any ease and convenience to their customers. People these days tend to do everything through internet and E Services with an objective to save time by not travelling to the service centers physically and waiting in queue for long hours. Since the transition from traditional services providing to E services is not completed yet and plus it is not possible everyone , people still tend to visit to offices for availing the services.
RSI Queue has ensured that the time spent in the queue is to the minimal. This is done through providing Queue functions through a Mobile Application and Website. The organization can provide the Queue functions through their corporate website and website to the customers . The mobile application is available in the IOS and Android platform both..
issue a ticket
The visitor has a functionality of taking a virtual token for the current queue or for a date and time in the future as well through the mobile application or website.
show estimated waite time
The mobile/Website keeps the visitor updated in real time about the estimated wait time and their turn by showing the number of tickets waiting ahead and also expecting wait time.
get customer feedback
After the visitor is served, the web portal and the mobile application prompts for submitting the feedback for the service received using the specific token. The feedback is stored against that particular token, service and agent. Hence allowing customer feedback report generation later on the basis of any entity such as agent, service or visitor
advertise while serving
The customer spends a lot of time on the application tracking their token , this gives a good chance for the customer to advertise their products and communicate effectively with the customer. RSI Queue gives the necessary functionality for pushing any kind of advertisement content and messages to the visitors based on their age, gender, service chosen and other factors.
Customer
Feedback System
Every business and organization is concerned to gather feedback from customers related to their products or services, opinion about the business, customer journey experience or other aspects of business.
